On June 1st, the 173 Jaguar retailer showrooms across the UK welcomed customer back and threw open their doors again as lockdown restrictions were eased.
With the focus on customer safety and the provision of a comfortable environment, Jaguar retailers have been following SMMT (Society of Motor Manufacturers and Traders) and NFDA (National Franchised Dealers Association) guidance and best practice focussing on the health and safety of employees and customers.
Measures include floor markings to aid social distancing, opening of non-fire doors, availability of hand sanitiser to customers and more frequent cleaning of washroom facilities while staff will wear face-masks.
For the foreseeable future, customers will be given staggered appointment times reducing volume of visitors in the retailer at any one time, and test drives will be un-accompanied. Static showroom models will be locked and opened on request, and subsequently cleaned before being re-locked. Documentation where possible will be exchanged digitally negating the use of paper and pens.
Vehicles which have been serviced will be sanitised before handover, while customers who are taking delivery of their new Jaguar or Land Rover for the first time will be sent a video handover, giving peace of mind when receiving their vehicle.
Jaguar Land Rover UK Managing Director, Rawdon Glover said: “We are clear it is essential to operate in a new way that safeguards our customers and retail partners. We've worked hard, in particular over the past few months, with our network and relevant industry bodies to develop a set of guidelines to ensure we achieve the highest standards.
