Purchased a vehicle back in March, took it back to the main dealer three weeks later due too ripples in the paintwork around the doors.
Was assured it most likely left the factory like it, when my vehicle required its annual service i asked my local dealer to have it rectified under warranty. Jaguar response has been that parts of car have been resprayed at some point, now they should have know about this as it was one of there own VIP vehicles.
I have tried speaking to the main Jaguar dealer I purchased the vehicle from including sending them an email, to date i have had no response to my email or proposal to remedy the problem
Now do I go public and shame the dealer, or seek a legal route for compensation
If it is more cost effective rather than going through the stress and hassle, then you could always look to get it rectified yourself.
Let us know how you get on.
Jaguar XJL Autobiography 3L 2016
Jaguar F Type V8 5L 2013
Jaguar XK8 4.2 2002
Jaguar XJ12 6.0 1996
I've had to use the services of AIA in the past. I got a very knowledgeable chap who was timed-served in a paint shop / body shop and so was practically as well as whatever written examinations are needed for that trade. Not cheap, you will have to pay upfront their fee. Mine cost £300 +VAT last year.
Direct desk: [email protected]
Subsequent to that, if they still won't put right what should've been put right in the first place you will need three quotations from other, independant shops. These should confirm that their work specification quote is as the assessor requires in his report. Once you have those you forward them to the dealer advising the date that you intend to put the car into your selected indie shop
Selling you a car with defective paintwork with ripples and then claiming that it came out of the factory like that is no defence. They are the ones selling the car, they are the ones you have a reasonable expectation of a car that is of "merchantable quality", they are the ones you have a sales contract with, not the factory.
Hope that un-qualified view helps?
Current: '03 Strange Rover L322
In trim shop for total refurb: '73 Owen Sedanca 4.2L
Stalled in storage '61 Mark IX with 4.2L
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