Rear Subframe corrosion

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karga
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Joined: Tue Sep 29, 2009 7:57 pm
Location: Skipton

Re: Rear Subframe corrosion

Postby karga » Thu Dec 20, 2018 4:41 pm

That's great news about the Bulletin (SSM 74031)

Just rung local dealership and lodged a complaint about the subframe, Car booked in for 16th January.

Will let you know how I get on

Roy

mike020150
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Re: Rear Subframe corrosion

Postby mike020150 » Thu Dec 20, 2018 4:50 pm

Excellent. It will be interesting to learn how the dealer interprets the advice from Jaguar. Mike.
2014 XK Dynamic R convertible; 1977 Daimler Double Six Coupe; XE S

Bearcat
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Re: Rear Subframe corrosion

Postby Bearcat » Tue Feb 05, 2019 1:06 pm

My F-TYPE is at my local dealer today for an inspection of the subframe corroded areas that were previously reported in August 2018. Told at the time that it was nothing to worry about as it is normal for an F-TYPE. I have drawn their attention to SSM 74031. I will report back when I have some news.

12?03/2019. Phoned dealer who confirmed work approved by JLR and they are awaiting parts to arrive along with parts for another couple of F-TYPE's with the same problem. Informed them that I have just taken delivery of a new F-TYPE and that they now own the car in question. I'll be keeping an eye on my new car in case of a repeat problem.
Last edited by Bearcat on Tue Mar 12, 2019 12:20 pm, edited 1 time in total.

mike020150
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Re: Rear Subframe corrosion

Postby mike020150 » Tue Feb 05, 2019 3:59 pm

Interesting - with Jaguar's financial woes, cost-cutting programme and redundancies, the chances are that all claims will meet with at least an initial degree of resistance. Or, am I being too cynical? Mike.
2014 XK Dynamic R convertible; 1977 Daimler Double Six Coupe; XE S

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karga
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Re: Rear Subframe corrosion

Postby karga » Wed Feb 13, 2019 4:58 pm

Car examined by local dealer on 16th January as planned. Lots of photos taken of which they copied to me.
Dealership at least acknowledged that it was not acceptable and photos have been sent to Jaguar.
They tell me it could take up to 6 weeks before I get an answer.

Will report when/if I get an answer.

mike020150
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Re: Rear Subframe corrosion

Postby mike020150 » Wed Feb 13, 2019 6:10 pm

Progress of a sort. Please keep us posted on developments. Mike.
2014 XK Dynamic R convertible; 1977 Daimler Double Six Coupe; XE S

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RichardSEL
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Re: Rear Subframe corrosion

Postby RichardSEL » Wed Feb 13, 2019 7:11 pm

They tell me it could take up to 6 weeks before I get an answer.
Will report when/if I get an answer.
6 weeks. Six weeks? What are they doing with them? Sticking them on a wall and going "Oh, look!" anytime someone passes? Tell them you want their reply in 14 days -- otherwise they'll be hearing from your assessor without any further notice. And place them on notice of your assessor's costs at the same time.
There's many decent helpful people in dealerships for you not to have to put up with "you'll have to wait six weeks before you get an answer". <sheeesh!>

Lexus / Toyota et al wouldn't even dream of saying something like that. Mind you, they'd probably not have the issue in the first place.

That's how I feel about the retort -- well done so far in your perseverence though :idea:
Gone: '59 Mark I, '56 Mark VIIM, '59 Mark IX, '01 XJ8 Sovereign 4L LWB, '01 XJ8 Sport 3.2L, '01 XJ8 Exec 3.2L
Current: '03 Strange Rover L322
In trim shop for total refurb: '73 Owen Sedanca 4.2L
Stalled in storage '61 Mark IX with 4.2L

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karga
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Re: Rear Subframe corrosion

Postby karga » Thu Mar 07, 2019 5:59 pm

Still waiting

Jaguar now want to know the following:-

1. Did I purchase it from a Jaguar Approved Garage ?
2. How long have I owned it ?
3. How many previous vehicles have I owned ?

What the ****** ??

Raymond007
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Joined: Mon Dec 14, 2009 10:30 pm

Re: Rear Subframe corrosion

Postby Raymond007 » Sun Mar 10, 2019 12:35 am

Hi !

Beats me why some dealerships are making such a meal of this. Admittedly my car was supplied new and has been religiously maintained by my local main dealership (Harwoods of Chichester) but having read various articles in the mag, at the annual service in November 2018 ( at 3,900 miles) I suggested we had a good look at the cross braces and rear sub frame area in general. Frankly there were only a few very light stone chips but none the less without any drama or discussion the replacement parts were ordered (at that time they were on back order I believe) and on New Year's Eve they were duly fitted, along with very detailed cleaning and subsequent waxoyling of the entire area, all without any question of charge. The result is first class and the replacement parts are now zinc coated before painting so this hopefully has resolved the problem which to be blunt is solely down to sub standard finish of the original fittings. I think this issue underlines the importance of a close relationship with your local dealership and being with one which cares about each individual customer, fighting your corner where necessary. I am aware that there remain some large corporates out there who somehow have never totally taken this on board. If you are still having issues with this or other problems and are not too far distant I would suggest contacting Harwoods of Chichester may prove to be a good move.

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RichardSEL
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Re: Rear Subframe corrosion

Postby RichardSEL » Sun Mar 10, 2019 10:18 am

Still waiting
Jaguar now want to know the following:-
1. Did I purchase it from a Jaguar Approved Garage ?
2. How long have I owned it ?
3. How many previous vehicles have I owned ?
What the ****** ??
I'm sorry you accepted their "six week" waiting. These questions are just attempts at trying to find fault with your replies so they can further delay. Don't answer. Just tell them that you're asking an approved independant assessor to contact them directly about the issue. And you will not be replying to anymore waste-of-time correspondance without the benefit of their report.

I've used AIA before. They've just been down to see a Range Rover of mine. Cost £150 +VAT. Reclaimable but haven't got that far yet (workshop used a cheeepo Chinese clone of a part but invoiced me OEM price as OEM part)
Gone: '59 Mark I, '56 Mark VIIM, '59 Mark IX, '01 XJ8 Sovereign 4L LWB, '01 XJ8 Sport 3.2L, '01 XJ8 Exec 3.2L
Current: '03 Strange Rover L322
In trim shop for total refurb: '73 Owen Sedanca 4.2L
Stalled in storage '61 Mark IX with 4.2L


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