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Bluetooth issue with phone

Posted: Tue Jan 08, 2019 3:16 pm
by franrca
This is a weird one and I wondered if anyone else had had issues.

I have a 2013 Sportbrake and a Samsung S9+

For two years I have had no issue with using my phone through the car, for music or making and receiving calls.

Recently I have found the following issues:

1. MP3: I can play music through the car from the phone, but cannot control the music (aside of volume). i.e I can't pause, stop, or change the track through the screen or physical buttons...I have to do that through the phone. The car is just a speaker now.
2. Phone: I can start a call from the car but it only instigates the call and the call is only accessible on the phone (i.e hear or stop the call) which makes it pointless through this route.

I have disconnected and reconnected the phone, but these issues are still there.

Has anyone else had this? I'm wondering if Jag aren't supporting the latest Android updates...but I'm guessing here.

Re: Bluetooth issue with phone

Posted: Tue Jan 08, 2019 4:19 pm
by poprivet
Following the Android updates, have you tried unlocking the phone once the car is running?

I had a similar issue with Apple CarPlay on my Citroen. It always just recognised the car and connected automatically, but following a software update I now have to unlock the phone first.

Re: Bluetooth issue with phone

Posted: Tue Jan 08, 2019 6:35 pm
by franrca
Hi Al - thanks for the response...yes I've even plugged the phone into the USB port to see if that helped - strangely the phone aspect appears to be ok now which had only been weird today, but the music operation is still not there...will keep fiddling around with it (as the doc said to the nurse) :D .

Something I did notice was that I can't connect from car to phone (as it doesn't see it) but can connect from phone to car...hmm.

Re: Bluetooth issue with phone

Posted: Tue Jan 08, 2019 7:15 pm
by DaveNeedham
It may be worth trying this:
Delete the phone from the car.
Switch off the ignition and leave for 15 mins whilst everything shuts down properly.
Delete the pairing... sometime labelled as ‘forget this device’
Turn off the Bluetooth on the phone
Switch off the phone and leave for a couple of minutes.
Turn on the phone and switch on the Bluetooth.
Switch on the car ignition
Pair the phone and car again.

Re: Bluetooth issue with phone

Posted: Wed Jan 09, 2019 6:07 pm
by franrca
Thanks Dave - will try and report back.

Re: Bluetooth issue with phone

Posted: Fri Jan 11, 2019 8:36 am
by franrca
I tried the long unpairing - actually did it overnight and completely removed the phone from the car and vice versa, but unfortunately the infotainment controls still don't work...aaah well...will try another music player and see if it's to do with that.

Re: Bluetooth issue with phone

Posted: Sun Jan 13, 2019 11:46 am
by DaveNeedham
Have you tried a different phone?
Try another Android or an iPhone!

Re: Bluetooth issue with phone

Posted: Wed Jan 16, 2019 7:07 pm
by franrca
Thanks Dave

iPhone??? How dare you - this is an Apple free house... :D

It appears that the issue is with the music app I'm using; looks like it's latest upgrade has screwed will switch to another which does seem to work...apologies for my ineptitude :roll: